Complaints are received and processed by all Sparkasse Pforzheim Calw employees. You can also forward your request centrally to our complaints office.

Written complaints should be sent to the following address:

Sparkasse Pforzheim Calw
Beschwerdemanagement
Poststr. 3
75172 Pforzheim

For electronically submitted complaints please contact the e-mail address beschwerdemanagement@skpfcw.de.

For complaints, please refer to our complaint management policy.

If you wish to send us your information anonymously, we will also check the facts appropriately. However, we do not have the possibility to clarify detailed questions with you or to inform you about the result.

In the event of a dispute with the Sparkasse, you have the option of appealing to the Sparkasse arbitration body for Baden‐Württemberg (Sparkassen‐Schlichtungsstelle Baden‐Württemberg).

Your concern is to be sent in writing to the following address:

Sparkassen‐Schlichtungsstelle
Baden‐Württemberg
Am Hauptbahnhof 2
70173 Stuttgart

You can find the Sparkasse arbitration body for Baden‐Württemberg online at: http://www.sv‐bw.de/schlichtung

The details shall be set out by the rules of procedure of the Sparkasse arbitration body for Baden‐Württemberg, which shall be provided on request.

Sparkasse Pforzheim Calw takes part in dispute resolution proceedings before this recognised consumer arbitration body.

The European Commission has set up a European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr/. The Online Dispute Resolution Platform can be used by consumers for out‐of‐court resolution of disputes arising from purchase or service contracts concluded online.

The Sparkasse email address is: info@sparkasse-pforzheim-calw.de

Information on the register of insurance brokers:
Registry number: VVRN D-62EM-N2YNR-86
Deutscher Industrie- und Handelskammertag (DIHK) e.V. (German Chamber of Commerce and Industry)
Breite Straße 29
10178 Berlin
www.vermittlerregister.info
Phone: 0180 600 58 50
Price per call from landlines: €0.20; Max. €0.60 per call from mobiles

Competent regulatory authority
IHK Nordschwarzwald
Dr.-Brandenburg-Str. 6
75173 Pforzheim

Competent professional chamber:
IHK Nordschwarzwald
Dr.-Brandenburg-Str. 6
75173 Pforzheim

Insurance representatives licensed as per Section 34d Section …1(or) †4 of the Industrial Code (Gewerbeordnung); Federal Republic of Germany

Professional regulations:

• Section 34d of the Industrial Code (Gewerbeordnung (GewO))
• Sections 59 - 68 of the Insurance Contract Act (Gesetz über den Versicherungsvertrag (VVG))
• Provision on Insurance Mediation (Verordnung über die Versicherungsvermittlung und -beratung (VersVermV))